Returns & Exchanges
At Lunerva, we want you to be completely enamored with your fashion choices, which is why we offer a seamless 30-day return policy for all unworn items. If your selection isn't the perfect fit, we are here to ensure your exchange or refund is handled with elegance and ease.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Place the items in their original packaging with all Lunerva tags attached to ensure the garment remains in pristine condition during transit.
Ship It Back
Print your prepaid shipping label provided by our portal and drop your package off at any authorized carrier location.
Receive Your Refund
Once our quality team inspects the returned items, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing